Refund Policy

1. The short version

Actions Cost Guard ("the Service") is operated by Lin HaiSheng (林海昇) ("we", "us", "our"). For any question about these documents, email [email protected].

If Pro is not right for you, request a refund within 14 days of your first payment and we will refund it in full. You do not need to give a reason. After that window, you can cancel at any time, but we do not refund partial billing periods.

2. The 14-day money-back guarantee

We refund the first paid billing period of your first Pro subscription in full when you ask within 14 days of the initial charge.

No reason is required. We do not ask you to justify the request, and we do not require you to have used (or not used) the Service.

• Applies once per customer: it covers the initial payment of your first Pro subscription.
• It does not apply to later renewals, to a second subscription after this guarantee has already been used, or to upgrades or add-ons.
• The 14 days run from the date of the initial charge, not from the date you first use the Service.

3. How to request a refund

Email [email protected] from the address associated with your account, or include your GitHub account name. You can also use the support link inside the dashboard.

Here is what happens next:

• We confirm receipt and check the request against this policy, normally within 3 business days.
• We submit the refund through Creem, our payment provider, from the Creem merchant dashboard.
• Creem returns the money to the original payment method. How quickly it appears depends on your bank or card issuer; it typically lands within 5–10 business days.

4. Who actually processes the refund

Creem is the Merchant of Record and the contractual reseller of Pro subscriptions. That means Creem — not us — is the party that collects payment, issues the invoice, and moves money back to you.

All refunds and chargebacks are handled exclusively by Creem. We decide whether a request qualifies under this policy and instruct Creem to act; we cannot and do not send money to you directly. Creem may also issue a refund without our instruction where the law, a card scheme, or a payment provider requires it.

• Creem Buyer Terms

5. After the 14 days

You can cancel at any time from Settings. Cancelling does not trigger a refund by itself.

• You keep access until the end of the period you already paid for.
• A 7-day read-only grace period follows, during which no new synchronisation runs.
• We do not refund partial periods once the money-back window has passed, except where applicable law requires it.
• Analysis data is deleted 30 days after the subscription expires, as described in the Privacy Policy.

6. Your statutory rights

Nothing in this policy limits any consumer right that applicable law gives you. Where the law provides a longer cancellation period or a broader right of refund or withdrawal than this policy does, that longer or broader right prevails.

If you are a consumer in a jurisdiction with a statutory right of withdrawal for digital services, note that subscribing gives you immediate access to the Service. Where the law allows that right to be waived with your consent, using the Service immediately after purchase constitutes that consent — but our own 14-day guarantee applies to your first payment regardless, so the waiver never leaves you worse off than this policy.

7. Chargebacks and disputes

Please contact us at [email protected] before asking your bank or card issuer to reverse a charge. We can almost always resolve it faster through the refund process above, and a chargeback takes considerably longer for you.

Where a chargeback is raised, Creem notifies us and we cooperate with the process. Purchases made through the Service are subject to Creem's Buyer Terms in addition to these terms.

8. Changes to this policy

We may update this policy; the date at the top of the page reflects the current version. Changes do not apply retroactively to a purchase you have already made, and will never reduce the guarantee described in section 2 for a purchase made before the change.

9. Contact

Refund requests and questions: [email protected].